Local Reviews of Ross Insurance

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“I just wanted you to know that as bank and borrowers counsel I have been dealing with many insurance agents and you are among the most efficient and knowledgeable I have ever encountered. Thank you!! You are a pleasure.”

– Paul M. Maleck, Esq.
Doherty, Wallace, Pillsbury and Murphy, P.C.

 “You have a wonderful customer service staff and Melissa is the best! After looking over my policies from another agent, she steered me in the right direction. I also love the fact that Ross Insurance is very involved with the local community.”

Jill Baush

 “Very pleased with the customer service. When I was looking for new auto & homeowners insurance they provided me with a cost savings quote very quickly, took care of all the paperwork and have great hours so that I could come in after work to finalize the new policies. I would definitely recommend this agency!”

Heather Thayer

 “I really enjoy working with Ross Insurance Company. Melissa Bail has been wonderful with all of my needs. Very quick in return calls and if not sure of something finds the correct answer. I work at a driving school and recommend Ross Insurance to all the new Drivers.”

Kathy Brunelle

 “I love working with Ross Insurance. They saved me a bunch of money by bundling my policies. They have a wonderful customer service staff and Melissa my rep is terrific. My favorite thing about Ross is that they are involved with and support the community. I want my money to stay local and to be used on behalf of the community.”

Christine Burns

 “Great Service!”

Patricia Edgerton

 “My wife and I have done business with Ross Insurance for over 30 years. We are always delighted with the professionalism and courtesy extended to us. Fortunately, we’ve seldom needed to place a claim, but when we did our needs were taken care of with no hassle. We also enjoy the proactive service that Michele has offered to “shop” among there carriers to find us the best value to meet our needs!”

Gary Stankiewicz
West Springfield

 ” You’ve heard of the term “watch your back”. I’m delighted to say that Michelle Braidwood is certainly watching out for me. A month before my auto insurance policy was due for renewal, Michelle advised me of another reputable insurance company within the Ross network who would offer the same coverage for my 2 vehicles BUT at a reduction of cost, saving me $853.00… Thank you Michelle.”

Walter Reznikiewiczl

 ” Great Insurance Agency! There is always someone available to take care of all my business and personal insurance needs when I call the office.”

Kurt Mengel

 ” I do not have to worry about Insurance at all! Michele does it for me . Renewal paperwork sent early and correctly.”

George Paterson

 ” Melissa Bail is the best! She is so helpful when it comes to our teenage childrens car insurance needs. Her advice is sound and provides them with all they need at a cost young people can manage.”

Mary Quirk

 ” Keep up the tradition that Ernie Ross, Sr. set. He was my first agent dating back to 1972. He would be proud of Ross Insurance today.”

Dan Dirico
East Longmeadow

 ” I have been with Ross Insurance for over 20 years, and I have to say they have GREAT customer service! Whenever I call they are friendly and ready to answer all my questions. Melissa Bail even came up with a new money saving plan for me which saved me research time. It is so wonderful to get that kind of response and help from an insurance agent. Service like that is very hard to come by, and I want them all to know how much it’s appreciated!! “

Tara Cavanaugh

 ” I bought a new car and brought the paperwork in for Melissa Bail to stamp so I could go to the Registry. I was trying to plan my day with work, driving time and getting to the registry. Melissa took care of it herself and emailed my new registration to me. It saved me so much time and scheduling grief! What a great way to start my day! Thanks Melissa and Thanks Ross Insurance! “

Anne Gancarz

 ” Ross Insurance is not just another insurance agency. They have been a trusted advisor for several years. Ross Insurance was recommended to us when we began looking for an affordable and equally as helpful insurance agency. We had the opportunity to observe their business practices with others and were very impressed with what we saw. They have always treated us fairly and appreciated having our business.

We have been with Ross Insurance almost seven years now for both our personal insurance and insurance on our restaurant. They understand our business and have helped us to understand our coverage options as they relate to the restaurant business. It was the invaluable recommendations we received that set them apart from any other agency, especially when it came to looking for coverage on our restaurant. When we had a claim at our restaurant, they went the extra mile to be sure we received a fair settlement. They were there for us every step of the way as we worked with the insurance company.

We have referred Ross Insurance to more friends and family than we can count, and will continue to do so in the future! “

Don and Andrea McLaughlin, The Village Restaurant
Shelburne Falls

 ” I’ve been with the Ross Insurance Agency for over 25 years. They’re professional and friendly and always find me a good rate. “

Cindy Smith
South Hadley

 ” I have been very pleased with the service at Ross Insurance. Staff has always been professional, informative, and readily available to speak to me regarding my insurance needs. “

Diane Tabb

 ” Have been with the Ross Agency for several years and have experienced nothing but good service and excellent advice on my insurance needs. Members of our family have also moved their coverage to Ross and have experienced
the same. It is really nice to have a live voice answer the phone these days and Ross is always there. “

Dick Leger

 ” Ross Insurance was awesome. I didn’t have time to come to the office because I was at work and everything was done through email which saved me time. Melissa Bail was great! “

Maggie Serrano

 ” I can always depend on the Ross Agency for great service for both my personal and business insurance needs. The location can’t be beat. “

Bill Murray
Murray Service Co., Inc.

 ” I have been a customer of Ross Insurance Agency, for over 30 years. Their knowledgeable and caring staff members continuously provide a level of customer service that is second to none. They are dedicated and caring
members of the community and their commitment to their customers is second to none!!! “

Jo-Anne Leahy

 ” Ross Insurance was great when I was looking for new car insurance. I work fulltime and it was hard for me to get down there to do all the paper work. They helped me through email to get me all signed up. I have
even referred people here. Ross Insurance is awesome! “

Heather D’Angelo

 ” Ross Insurance was there when i needed them. Super fast, friendly service and I didn’t have to do a thing. Thanks MROC! “

Chris Gosselin

 ” Ross Insurance has taken care of our insurance since we opened our doors 75 years ago.. Throughout that time three generations of Rosses have served three generations of the Lamoureux family extremely well, with
competitive prices and outstanding service, including trips to the Registry. We are very happy with the Ross Agency, and highly recommend them. “

Paul Lamoureux
Oliver Auto Body Co., Inc.

” Since the inception of our insurance program in 2000, Ross Insurance has satisfied our business and person insurance needs. They are constantly searching the market place for innovative solutions to our insurance
requests. “

Doug Dreyer
Dreyer Plumbing & Heating,Inc.

” My dad started with Ross Insurance when he formed our company in 1950. Since then they have been our agent for business and personal insurance. Their relationships with many insurance companies give them the advantage
when it comes to finding what we need. “

Jeff Glaze
Decorated Products, Inc.

” When I began with the Ross Agency, they saved me almost $500 on my personal home and car insurance! They have matched that with the best service I have had from an insurance agency. The staff is knowledgeable and
thorough, and their follow-through on claims is really great. “

Brian Stebbins
Colonial Life

“I can tell you from personal experience, Ross insurance is ahead of the pack and sets the standard for other insurance companies to follow.

This company has more integrity than any I’ve dealt with. They genuinely care about you being covered to protect you and your family.

It’s rare today to find a company who has heart when it comes to their customers. Ross Insurance is genuine.

You can call an 800 number company and no doubt get it a little cheaper, but that company will rarely be there or will rarely fight for you when need it.

Ross Insurance goes beyond any thing I’ve seen when you need them. I’ve been dealing with insurance company’s for 30 years and I have a lot to compare them to. In retail today, many say, “ just go to Amazon and they will do it right every time for you. In insurance, just go to Ross, they’ll do it right for you every time.”

Edward Riley