Ross Insurance Staff

Maureen Ross O’Connell, CIC

President

Maureen Ross O’Connell, CIC

Maureen Ross O’Connell, CIC is the President of our company. She joined the agency in 1978. Her CIC designation stands for Certified Insurance Counselor and represents over 100 hours of intense study prior to 25 hours of rigorous examinations. She handles the financial management of the corporation as well as the duties of agency manager. Her expertise is in personal insurance. Maureen is a past member of the agents’ advisory panel for Encompass Insurance, which she served on for many years. She has also served as its Vice Chairperson and Chairperson. You can call on Maureen to help you with any questions or problems that may arise.

Kevin E. Ross

Vice President and Treasurer

Kevin E. Ross

Kevin E. Ross is Vice President and Treasurer. Kevin has been with us since 1975. He is a business insurance specialist and spends most of his time with our larger commercial accounts. His expertise and knowledge encompasses the complete business needs of his clients, as well as individual life, group and long term care coverage. He works closely with the account managers to provide superior, on demand service.

Kim Cloutier, CISR

Business Insurance Account Manager

Kim Cloutier, CISR

Kim Cloutier, CISR, is a business insurance account manager. Kim has been with us since 1981 and has worked in both our personal and commercial insurance departments. She manages our larger commercial clients and works hard to provide them with exceptional service.

Mary T. Clark, CISR

Business Insurance Account Manager

Mary T. Clark, CISR

Mary T. Clark, CISR, is a business insurance account manager. She deals with business clients exclusively, and handles new business, changes and endorsements, claims, and vehicle transfers for her accounts. Mary has been with us since 1986 in both personal and commercial insurance departments.

Michele Braidwood, CISR

Personal Insurance Account Manager

Michele Braidwood, CISR

Michele Braidwood, CISR, serves as a personal insurance account manager and handles accounts with a last name of L – Z. Michele joined our firm in 1996 and has served on the NorthStar Operating Committee of Encompass Insurance. This committee is made up of a select group of agency personnel that works closely with Encompass management to assist them in providing the best service available to our mutual clients.

Jessica Plata, CISR

Personal Insurance Account Manager

Jessica Plata, CISR

Jessica Plata, CISR joined our personal lines team as an Account Manager in 2014. Jessica came to us with several years experience selling and servicing clients in the independent agency arena. She will be responsible for our personal lines clients with a last name that begins with A-K.

Lynn Pasternak

Bookkeeper

Lynn Pasternak

Lynn Pasternak has been with the agency since 1988. She serves as our bookkeeper. Lynn is also available to assist the personal lines staff and our clients.

Jennie Adamczyk

Receptionist

Jennie Adamczyk

Jennie is the newest member of our team and is serving a dual role. As our Receptionist, she is the first person you will meet when you come to the office. You can be sure to get a smile and helping hand from Jennie. She is also our Social Media Architect. Jennie is responsible for the marketing of the agency through the use of various Social Media platforms such as Facebook, Twitter and YouTube. We strive to be on the cutting edge of communicating with our clients and Jennie plays a vital role in our mission to be an agency that’s prepared to do business in the 21 Century Marketplace.